At Zeril Industries, we aim to deliver products in excellent condition. This policy explains when and how returns or refunds may be accepted.
1. Return Eligibility
You may request a return if:
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Wrong product delivered
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Product received in damaged condition
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Manufacturing defects (verified case-by-case)
Return window: 5–7 days from delivery.
2. Conditions for Return
Eligible products must be:
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Unused
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In original packaging
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With invoice and accessories
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Free from customer-caused damage
3. Non-Returnable Products
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Used furniture
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Custom-made or special-order furniture
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Opened plastic kitchenware or food-contact items (for hygiene reasons)
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Products damaged after delivery
4. Replacement / Refund
After inspection:
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A replacement will be arranged if stock is available
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A refund will be issued if a replacement cannot be provided
Refund processing:
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5–7 working days (to original payment method)
5. Order Cancellation
Orders can be cancelled before dispatch only.
Once shipped, cancellation is not allowed.